BOOKING CONDITIONSYOUR CONTRACT IS WITH VISIT ASIA LIMITED, a member of TRAVEL TRUST ASSOCIATION ( TTA ).
Visit Asia is the trading names of VISIT ASIA LIMITED a U.K. registered company, registration No. 4450392. VISIT ASIA Ltd. operates in conjunction with the most prestigious state and private tourism companies.
To check availability, please phone / e-mail your selected tour code, departure date and full name of passengers, as per your passports or click 'book' and enter your details online. Please also complete the booking form after reading the company's booking conditions carefully. We will confirm your booking by sending you an invoice & confirmation. Please make sure that all confirmation details are correct and note the date for final payment. Contact us immediately if you consider that any confirmed details are incorrect.
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1. Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
Data protection: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. if we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
2. Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." "We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
3. Your Holiday Price
1) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit of £200 per person for the ground tour and full payment for the international flights if we book them for you. The balance of the ground tour price must be paid at least 60 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 01/09/10 in relation to the US dollar. There is a 2% bank charge if you pay by credit card.
3) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and fluctuations of exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 60 days of your departure, i.e after you have settled the balance in full. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go up/down due to the changes mentioned above, by more than 5% of your holiday cost, then any surcharge/ refund due will be requested or paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £50 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
5. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges: More than 60 days prior to departure date: loss of deposit. 31 to 60 days prior to departure date: 30% of holiday cost. 7 to 30 days prior to departure date: 50% of holiday cost. Less than 7 days prior to departure: 100% of holiday cost. Failure to make payment by the due date will be treated as cancellation. Please note that VISIT ASIA Ltd. will not issue any reminders regarding payment prior to the due date. No refund will be made if during the trip, for any reason whatsoever, any paid accommodation, transport, sightseeing, meals, services are not utilised. In the event of a cancellation by one or more members of a group tour, it may be necessary to increase the cost for the remaining tour members proportionally depending on the specific arrangements purchased. Please give VISIT ASIA Ltd. the maximum notice of any changes so that we can minimise the resultant charges and cost.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Travel insurance is compulsory for each traveller and it should cover against theft, personal accident, legal assistance, medical expenses, repatriation and cancellation of holiday. Please send us a copy of your current or new policy.
6. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: British Airways, Air France, KLM, Lufthansa, Emirates Airlines, Qatar Airways, Jet Airways, Air India, Srilanka Airlines, Uzbekistan Airways, Etihad Airways, Cathay Pacific, Vietnam Airlines, Singapore Airlines, Thai Airways, Eva air, Air China, China Eastern, China Airlines, Malaysia Airlines, Virgin, Korean Airlines, Japan Airlines, Nippon Airways etc. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
7. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our local representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at G45 Waterfront Studios, 1 Dock Road, Docklands. London E16 1AH giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
8. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. We will endeavour to ensure that special requests made by customers are met by the airlines and ground staff. Airlines are particularly problematic and we cannot guarantee that special requests will be satisfied. VISIT ASIA Ltd. will not accept any liability in this respect. Customers are best advised to confirm all special requests directly to the airlines, and to ground staff on arrival. Flight schedules provided by the airlines are subject to change due to weather, technical and other problems. Your itinerary is therefore subject to such alterations and cannot be guaranteed by VISIT ASIA Ltd. We will not accept liability if flights are delayed, diverted, re-routed, or otherwise incapable of maintaining the schedule. The airlines generally provide refreshments and accommodation, as they deem appropriate. VISIT ASIA Ltd. will attempt to mitigate any such delays and inconvenience and make appropriate arrangements as applicable.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of £200 per person. We accept no liability for compensation beyond a full refund. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 020 7240 6061 www.auc.org.uk
9. Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
10. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. In case of group tours, visa application must be made by us on your behalf. For individual tours, we can also arrange visa for you if requested. Your visa notification will state what documents we require in order to obtain visas and the date by which we must receive them. If we do not receive the necessary documents from you and no visa can be obtained as a result, cancellation charge will apply. We will need to keep your passports for about 2 weeks in order to obtain a visa stamp. In all circumstance, we cannot be responsible if you are not granted a visa. If such refusal occurs to persons who have paid in full and submitted all relevant documentation, correctly completed, by the due dates and more than 60 days before departure, cancellation charge will not apply. Passports must be valid for travel at least six months beyond the planned return date.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
The brochure is as accurate as possible. All hotels and services have been inspected by our management and our agents prior to publication. It is possible that minor alterations may rise from time to time. Hotel classifications indicated in the brochure are not equivalent to European norms. Hotel ratings are the subject opinions of the hotels and our staff and agents. This brochure is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Price and conditions in this brochure cancel and replace all previous information.